Utilities and Telco
See how utility and teleco companies can explore a path forward with conversational commerce.
High competition, new and inventive businesses, and the growing need for sustainability necessitate a shift from simple “energy sales” to “service sales.” Customers are more likely to switch utility providers, resulting in higher churn rates.
Digital technology gives customers more authority. Based on their usage and contract, they anticipate individualised messaging, offers, and services. The customer experience is crucial. Customers increasingly want to be considered as ‘partners’ in reducing water consumption.
Telecommunications firms must now supply communications tools, systems, and services in a flexible environment that can be accessed at any time and from any location, all while meeting increasing security standards.